FAQs

How does my child get to the Afterschool Club ?

For children in Reception, Year 1 and Year 2 a school staff member will escort the children directly to the club or a Moss Hall Playcentre staff member will collect the children from their class. For children in KS2 and above, they can make their own way direct to our centre.

Please inform us if your child is unwell or unable to attend due to family circumstances. We ask you to contact the Playcentre Manager by email, text or phone call. 

Contact : enquiries@mosshallplaycentre.co.uk Mobile: +44 7731 669002. However, please be aware we do not offer refunds or credit for these occasions.

Staff can only administer prescribed medication. Please ensure you provide a Permission to Administer Medication form to the Playcentre Manager before your child joins.

Parents can collect from the after school club at any time from school finish until 6.30pm. Late Fee of £25.00 is applied after this time. Only people listed on the registration and who are 16 years of age or older can collect.

Collection is from the Junior Playing fields /Dining Hall only.

Yes they can. Please let us know ahead of the beginning of the next term and in advance so we know what time to expect them to arrive with us for our daily register.

Collection is from the Junior Playing fields /Dining Hall only.

Yes, please call or text us to advise with Name & Password for person collecting on your behalf.

Yes, we are. Our number is EY556358 We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and wellbeing of children. Link to latest report 

Once a booking is made for the afterschool club, a monthly invoice is generated. You pay a month ahead for the days your child is booked. 

Payment is due ahead on the 1st of the month. 

We require 4 weeks notice to cancel your child’s place and we do not offer refunds or credits.

Your child’s contracted days are ongoing. The days are carried forward to the next academic year, unless cancelled. We will send out an email giving you the opportunity to make changes during the summer holiday period. 

Our team delivers reliable solutions tailored to your specific needs. We prioritize quality and customer satisfaction in every project.

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